Phleb / CS Representative I (Exam One)
3.
6 Full-time 5 hours ago Full Job Description Overview:
Phleb / CS Representative I (Exam One) Walnut Creek, CA Monday to Friday This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
The base hourly wage range for this position is from $_____ - $_____.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
Market and organizational factors are also considered.
Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.
Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental.
Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Medical/Prescription Drugs Dental Vision Flexible Spending Accounts (FSAs) Supplemental Health Plans 401(k) Plan - Company match dollar-for-dollar up to 5% Employee Stock Purchase Plan (ESPP) Supplemental Life Insurance Dependent Life Insurance Short- and Long-Term Disability buy-up Blueprint for Wellness Emotional Well-Being Resources Educational Assistance Paid time off / Health Time Variable Compensation Plans Sales Incentive Plans
Responsibilities:
Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner.
This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports.
Documents all calls and submits problem or difficult calls to the manager.
Coordinates activities between client services, the agent, and the client.
This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
Other duties as assigned.
Qualifications:
QUALIFICATIONS Required Work
Experience:
Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Preferred Work
Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
Ability to work in a rapidly changing environment.
Knowledge:
N/A Skills:
Excellent interpersonal and communication skills.
Ability to type 40 wpm.
Basic computer skills in Microsoft office with the ability to learn new software.
EDUCATION High School Diploma or Equivalent(Required) LICENSECERTIFICATIONS Phlebotomy certification (required in certain states, e.
g.
California, Nevada, Washington and Louisiana) Phlebotomy or Medical Assistant certification 2023-33249.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 5 hours ago Full Job Description Overview:
Phleb / CS Representative I (Exam One) Walnut Creek, CA Monday to Friday This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
The base hourly wage range for this position is from $_____ - $_____.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
Market and organizational factors are also considered.
Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.
Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental.
Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Medical/Prescription Drugs Dental Vision Flexible Spending Accounts (FSAs) Supplemental Health Plans 401(k) Plan - Company match dollar-for-dollar up to 5% Employee Stock Purchase Plan (ESPP) Supplemental Life Insurance Dependent Life Insurance Short- and Long-Term Disability buy-up Blueprint for Wellness Emotional Well-Being Resources Educational Assistance Paid time off / Health Time Variable Compensation Plans Sales Incentive Plans
Responsibilities:
Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner.
This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports.
Documents all calls and submits problem or difficult calls to the manager.
Coordinates activities between client services, the agent, and the client.
This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
Other duties as assigned.
Qualifications:
QUALIFICATIONS Required Work
Experience:
Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Preferred Work
Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
Ability to work in a rapidly changing environment.
Knowledge:
N/A Skills:
Excellent interpersonal and communication skills.
Ability to type 40 wpm.
Basic computer skills in Microsoft office with the ability to learn new software.
EDUCATION High School Diploma or Equivalent(Required) LICENSECERTIFICATIONS Phlebotomy certification (required in certain states, e.
g.
California, Nevada, Washington and Louisiana) Phlebotomy or Medical Assistant certification 2023-33249.
Estimated Salary: $20 to $28 per hour based on qualifications.
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