Client Care Manager
Walnut Creek, CA Walnut Creek, CA Full-time Full-time $65,000 - $75,000 a year $65,000 - $75,000 a year 2 days ago 2 days ago 2 days ago 2020 Employer of Choice recipient, 2020 Certified Great Place to Work Come join the Hillendale Home Care team! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we're looking for a dynamic Client Care Manager to join the team.
Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and sales and marketing campaigns.
Job Description:
Generate regular streams of new business by providing exemplary customer service via consumer marketing, regular referral marketing campaigns to the community, and leading and participating in community outreach events to spread brand awareness.
Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments Communicate with family members and our internal Care Management team to refine and improve client's lives, ensuring a high client satisfaction based upon key performance metrics.
Work with our Care Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
Represent Hillendale at community events, upholding company values and high standards of care.
What Hillendale Provides:
Highly competitive salary with incentive comp Full-time opportunity with a growing company and innovative team Healthcare benefits, supplemental benefits, and 401(k) plan Paid holidays, vacation, and sick time Fun, collaborative work environment Experience, Skills, and Education:
Bachelor's Degree in business management, marketing management or similar field.
5
years prior experience in sales and marketing within the senior care industry Excellent communication skills and the ability to anticipate the needs of customers Experience working in customer service programs and databases (CRM) Innovative business development skills with proven track record of new client acquisition and retention of existing clients Ability to interrupt care plans, analyze data, and present metrics reports to leadership Proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail) or MS Office Suite.
Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule:
Monday to Friday On call
Experience:
Customer service:
2 years (Preferred) Work Location:
In person What Hillendale Provides:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and sales and marketing campaigns.
Job Description:
Generate regular streams of new business by providing exemplary customer service via consumer marketing, regular referral marketing campaigns to the community, and leading and participating in community outreach events to spread brand awareness.
Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments Communicate with family members and our internal Care Management team to refine and improve client's lives, ensuring a high client satisfaction based upon key performance metrics.
Work with our Care Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
Represent Hillendale at community events, upholding company values and high standards of care.
What Hillendale Provides:
Highly competitive salary with incentive comp Full-time opportunity with a growing company and innovative team Healthcare benefits, supplemental benefits, and 401(k) plan Paid holidays, vacation, and sick time Fun, collaborative work environment Experience, Skills, and Education:
Bachelor's Degree in business management, marketing management or similar field.
5
years prior experience in sales and marketing within the senior care industry Excellent communication skills and the ability to anticipate the needs of customers Experience working in customer service programs and databases (CRM) Innovative business development skills with proven track record of new client acquisition and retention of existing clients Ability to interrupt care plans, analyze data, and present metrics reports to leadership Proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail) or MS Office Suite.
Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule:
Monday to Friday On call
Experience:
Customer service:
2 years (Preferred) Work Location:
In person What Hillendale Provides:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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