Express Service Advisor
Walnut Creek, CA Walnut Creek, CA Full-time Full-time $60,000 - $90,000 a year $60,000 - $90,000 a year 5 days ago 5 days ago 5 days ago Walnut Creek Honda (4 day work week, closed Sundays) FAST PACE!! Previous Automotive Dealership preferred, stuck as a porter or express technician? Responsibilities and Duties The Express Service Advisor is responsible for scheduling express service work in the express service department and for selling additional needed service to customers.
The Service Advisor/Consultant is the dealership's first-line customer-relations and express service representative.
Specific duties for the Express Automotive Service Advisor include:
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains information.
Document customer concerns.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintains high customer satisfaction standards.
Knowledge of basic automotive functions Excellent customer service Qualifications and Skills Job Requirements You must have an engaging and high-energy personality and the ability to build rapport and develop trust with customers.
You must also have a strong work ethic, work well as part of a team and take pride in the work you do.
Specific qualifications for the Automotive Service Advisor position include:
Strong sales skills High standard of ethics Strong work ethic and self motivation Fast pace environment Demonstrated Customer Service skills Ability to work in a competitive environment Out-going personality with experience at developing relationships Can work in a fast-pace environment and are organized and can manage your time Must have valid driver's license and maintain a clean driving record Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Day range:
Every weekend Shift:
10 hour shift Day shift Ability to commute/relocate:
Walnut Creek, CA 94596:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Fast pace environment
Experience:
automotive dealership:
1 year (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Service Advisor/Consultant is the dealership's first-line customer-relations and express service representative.
Specific duties for the Express Automotive Service Advisor include:
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains information.
Document customer concerns.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintains high customer satisfaction standards.
Knowledge of basic automotive functions Excellent customer service Qualifications and Skills Job Requirements You must have an engaging and high-energy personality and the ability to build rapport and develop trust with customers.
You must also have a strong work ethic, work well as part of a team and take pride in the work you do.
Specific qualifications for the Automotive Service Advisor position include:
Strong sales skills High standard of ethics Strong work ethic and self motivation Fast pace environment Demonstrated Customer Service skills Ability to work in a competitive environment Out-going personality with experience at developing relationships Can work in a fast-pace environment and are organized and can manage your time Must have valid driver's license and maintain a clean driving record Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Day range:
Every weekend Shift:
10 hour shift Day shift Ability to commute/relocate:
Walnut Creek, CA 94596:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Fast pace environment
Experience:
automotive dealership:
1 year (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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