Medical Office Front Desk at Hanger, Inc. Walnut Creek, CA 94598
With a mantra of Empowering Human Potential, Hanger, Inc.
is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.
Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.
Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Medical Front Desk role provides customer service to patients, fellow employees and referral sources through the coordination and administration of the front office activities.
Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
Ensure billing for all services provided is accurate, timely and fully documented.
Responsible for patient appointment schedulingInsurance verificationCreation of new patient charts and maintenance of patient recordsScanning and filing patient documents and ensuring complete and accurate informationManaging incoming phone callsObtaining insurance authorizationProviding financial counseling for patients and posting over the counter (OTC) paymentsDaily document research on an electronic health/medical record systemMinimum Qualification:
High school diploma or GED required.
2 years of office administrative experience A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Preferred Qualifications and Experiences:
At least 1 year of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Associate's degree.
Ability to type 40 correct words per minute.
At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
Basic administrative accounting skills.
Physical Requirements:
While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
NO PHONE CALLS/ WALK-INS:
In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the local Hanger Clinic.
Please respect our policy.
Any necessary inquiries should contact our corporate Talent Acquisition department.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
Strong interpersonal, oral (including telephone) and written communication skills.
Basic administrative accounting skills.
Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Employees working at least 20 hours per week are eligible for the following
Benefits:
Competitive PayHealth InsuranceDental InsuranceVision Insurance8 Paid Holidays per YearPaid Vacation Time OffPaid Sick Time Off8 hours of paid time to volunteer in your communityFloating HolidayLife InsuranceMedical Flex Spend AccountDependent Care Flex Spend AccountFree employee assistance program401(k)Full-time employees are also eligible for short-term and long-term disability insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.
Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.
Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Medical Front Desk role provides customer service to patients, fellow employees and referral sources through the coordination and administration of the front office activities.
Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
Ensure billing for all services provided is accurate, timely and fully documented.
Responsible for patient appointment schedulingInsurance verificationCreation of new patient charts and maintenance of patient recordsScanning and filing patient documents and ensuring complete and accurate informationManaging incoming phone callsObtaining insurance authorizationProviding financial counseling for patients and posting over the counter (OTC) paymentsDaily document research on an electronic health/medical record systemMinimum Qualification:
High school diploma or GED required.
2 years of office administrative experience A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Preferred Qualifications and Experiences:
At least 1 year of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Associate's degree.
Ability to type 40 correct words per minute.
At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
Basic administrative accounting skills.
Physical Requirements:
While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
NO PHONE CALLS/ WALK-INS:
In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the local Hanger Clinic.
Please respect our policy.
Any necessary inquiries should contact our corporate Talent Acquisition department.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
Strong interpersonal, oral (including telephone) and written communication skills.
Basic administrative accounting skills.
Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Employees working at least 20 hours per week are eligible for the following
Benefits:
Competitive PayHealth InsuranceDental InsuranceVision Insurance8 Paid Holidays per YearPaid Vacation Time OffPaid Sick Time Off8 hours of paid time to volunteer in your communityFloating HolidayLife InsuranceMedical Flex Spend AccountDependent Care Flex Spend AccountFree employee assistance program401(k)Full-time employees are also eligible for short-term and long-term disability insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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